Refund Policy

This Refund Policy describes refund eligibility and procedures for purchases, subscriptions, and virtual currency within our applications (Bestiee, Pollplay) and at besttapps.com. Besttapps is operated by Varshith Fruits and Vegetables Private Limited.

1. Summary

In most cases, purchases made through third-party app stores (e.g., Google Play) are subject to the store’s refund policies. Purchases of virtual currency, in-app items, or one-time content are generally non-refundable, except where required by applicable law or where we determine an exception is appropriate.

2. Purchases Made Via Google Play or Other App Stores

If you purchased the app, subscriptions, or in-app items via Google Play (or another app store), please review and request refunds through the app store first. The app store’s payment processor controls billing and refunds for those transactions.

Google Play refund information: support.google.com/googleplay/answer/2479637 (or visit the relevant app store help center).

3. In-App Purchases & Virtual Currency

Virtual currency (coins, tokens) and consumable in-app items typically cannot be refunded once consumed or delivered. Virtual Currency ordinarily has no monetary value outside the app and is non-transferable, unless explicitly stated in the product description.

Exceptions may be considered for:

• Unauthorized or fraudulent transactions (see Section 6 below);
• Technical failures where the purchased item was not delivered due to an error caused by our systems;
• Where required by applicable consumer protection laws.

4. Subscriptions

Subscription cancellations must be performed via the app store or your account settings, depending on how the subscription was purchased. Cancellation typically stops future recurring charges but does not automatically refund amounts already billed. Refund requests for subscriptions should follow the app store workflow; we may assist in exceptional circumstances.

5. How to Request a Refund

Step 1 — Check the payment source: If the purchase was made through Google Play or another app store, open your order history in the store and follow the refund process there.

Step 2 — Contact Besttapps (if applicable): If you cannot request a refund through the app store or you believe the charge is unauthorized or resulted from a technical issue, contact us:

Email: support@besttapps.com
Provide the following information in your message:

• Full name and account email or username
• Order ID or transaction reference (from Google Play / payment receipt)
• Date of purchase
• Description of the issue / reason for refund request

6. Unauthorized or Fraudulent Transactions

If you notice charges you did not authorize, notify us immediately at support@besttapps.com and also contact your payment provider or bank to report the transaction. We will investigate and may request additional information for verification.

7. Processing Time & Method

If a refund is approved by us or the app store, the refund will be processed via the original payment method. Processing times vary by bank and payment provider — it may take several business days before the refund appears in your account.

8. Chargebacks

Initiating a chargeback with your bank or payment provider without contacting us first may delay resolution and could lead to suspension of your account. If you initiate a chargeback, we reserve the right to investigate and, where appropriate, contest the chargeback.

9. Modifications to This Policy

We may update this Refund Policy from time to time. When we do, we will post the revised policy on this page and update the “Last updated” date. Continued use of the Services after changes indicates your acceptance of the updated policy.

10. Contact

For refund requests or questions, contact:

Varshith Fruits and Vegetables Private Limited
Registered Address: 28/4/300, Prashanti nagar, Vengalrao Nagar, Nellore -524004, Andhra Pradesh, India
Email: support@besttapps.com

This Refund Policy is provided as a clear explanation of our standard practices. It is not a substitute for the refund rights you may have under local consumer protection laws. If any part of this policy conflicts with mandatory legal rights, those rights will apply.